News Article

24 - 03 - 2020

Testing, Installing and Maintaining Fire Hose Reels Whilst Limiting the Spread of Coronavirus (COVID-19)

Fire Hose Reels and COVID-19

In a World with COVID-19 fire safety remains important. Installation, servicing, maintenance and testing of fire hose reels and other fire safety equipment is an essential service and we are dedicated to continuing to deliver this while doing everything we can to minimise the spread of COVID-19.

We have and are continuing to read and absorb the government guidelines and other advice from qualified professionals. From this we have established best practices for for our business activities during this pandemic. The situation is constantly changing and we are adapting every day but we want to take a moment to outline to our clients on how we will be operating in the coming weeks and months.

We Are Open

Whilst no responsible company could describe it as business as usual we are open. We have and will continue to adapt to ensure we are operating responsibly. We are experts in fire hose reels – working from home – to take your calls and discuss your requirements and how we can be of service. We will be quoting, planning and scheduling work on site for the most appropriate time. During the next three weeks of lock down we will be available to go on site for urgent work to install, repair and maintain fire hose reels   as will our sister companies working on dry risers, fire sprinklers, hydrants and fire extinguishers. Other non-urgent work will be scheduled for delivery after the lock down period, when restrictions are eased.

How Are We Working

We are continually evolving best practices for working in a world with COVID-19. In summary these include:

  • All paper work delivered digitally including quotes, certification etc.
  • Avoiding face to face contact by using telephone or video communications wherever possible.
  • Engineers and all staff self-isolating at home if any signs of infection – as per government guidelines.
  • Respect all government guidelines at all times on social distancing including maintaining at least 2m distance from clients at all times.
  • Equipping all engineers with hand and surface sanitiser.
  • Wash or sanitise hands before and after each site visit and periodically during the intervention.
  • Wipe down and sanitise any surfaces we may be required to touch at the client’s site during delivery of our services, both before and after the intervention.
  • Avoid or minimise entering buildings, offices etc. Much of our work can be undertaken without ever entering a client’s building. In other instances we only need access to the lobby, corridor or less well used areas of the building. We will always keep our presence in a building to the minimum necessary to ensure your fire safety equipment is tested and certified to the required standard.

Please be aware that we are continuing to update our working practices to respect all guidelines and emergency legislation relating to the spread of COVID-19.

Please do not hesitate to contact us to discuss your requirements for our services or your concerns relating to the delivery of our services at this challenging time.


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Fire Hose Reels Direct Limited,

Units 2 & 3 Millbank House,
Riverside Business Park,

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